Refund Policy

The customer has a period of 30 clear days to exercise their right of withdrawal without having to give any reason or pay any penalties (with the exception of personalized or "made-to-measure" items). This right is exercised by returning the product; only the shipping costs remain at the customer's expense unless the error originated from Belle Miss.

All piercing products and earrings are excluded from this right of withdrawal (except clip-on earrings which can be returned), for reasons of hygiene and health protection.

This period runs from the day of receipt of the order.

Example: you receive your order on April 5, you have until midnight on May 5 to return the item(s) to us (postmark or date on the carrier's pickup slip serving as proof).

Returned products must be sent back in their original condition and complete (product label, accessories, cover, etc.) using a shipping method with a tracking number (proof of return), with the delivery note.

Products must be intact, in perfect resalable condition, perfectly clean, they must not have been worn or used, nor have suffered any damage. Any damage found on a product upon return due to an insufficient packaging level may result in a partial refund or no refund of the product if it cannot be resold as is.

If the above conditions are met,

You can return the products to us at the following address:

Belle Miss E-shop

135 rue du Temple

75003 Paris

The Buyer must return the product(s) to us by their own means and at their own expense; we recommend using tracked letter or Colissimo.

The Buyer will be refunded, with the exception of shipping costs which remain at their charge, within a maximum of 30 days from the date of receipt of the package by the seller.

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For defective items, they must be sent back to us by tracked letter (an additional 3€ will be refunded to cover your shipping costs) or we can send you a Mondial Relay return label.

We will proceed with the refund or exchange within 7 days of receiving the product.