Shipping & Returns

Delivery in Metropolitan France (including Corsica)

Delivery to a "Mondial Relay" parcel pick-up point is free, except for orders of accessories only (jewelry box and extension chain). Delivery times are between 4 and 8 working days (excluding weekends and public holidays).

Colissimo delivery costs €5.90, and is free for purchases over €60. Delivery times are between 2 and 3 working days (excluding weekends and public holidays).

Orders are processed from Monday to Friday. All orders placed before 1 PM will be shipped the same day from our workshop in Paris. Orders placed between Friday 1 PM and Monday 1 PM will be processed and shipped on Monday.

These deadlines are indicative.

     

     Delivery in Europe

    • Delivery costs for a shipment to Europe Zone 1: Luxembourg, Netherlands, Portugal, Spain, Belgium, Germany, Italy, Ireland, United Kingdom, Austria, Denmark, Finland are €10
    • Delivery costs for a shipment to Europe Zone 2: Switzerland, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Norway, Poland, Romania, Russia, Slovakia, Slovenia, Bulgaria, Croatia, Czech Republic are €15

    These delivery costs are fixed, regardless of the order amount.

    Delivery is by tracked mail via La Poste within 4 to 8 working days (excluding Sundays and public holidays). 

    Once the order has been dispatched, an email specifying the order tracking number will be sent to the buyer.

     

    Any delays do not entitle the Customer to claim damages, cancellation of the order, or a reduction in the price paid. Belle Miss is no longer responsible for the parcel once it has been entrusted to La Poste or Mondial Relay services. However, we can file a claim in case of delay or loss of the parcel.

    Belle Miss cannot be held responsible for non-performance of the contract in cases of force majeure, general, total or partial disruptions or strikes, particularly of postal services and means of transport, floods, storms or fires.

     

    Satisfied or refunded

    Returns are at the customer's expense.

    Returned products must be sent back in their original and complete condition (product tag, accessories, pouch, etc.) with a copy of the invoice and with a shipping method including a tracking number (proof of return). We recommend tracked letter or Colissimo.

    The customer has a period of 30 clear days to exercise their right of withdrawal without having to justify a reason or pay penalties (with the exception of personalized or "made-to-measure" items). This right is exercised by returning the product; only the shipping costs remain at the customer's expense unless the error originates from Belle Miss.

    All piercing products and earrings (except clip-on earrings, which can be returned) are excluded from this right of withdrawal for reasons of hygiene and health protection.

    This period runs from the day of receipt of the order.

    Example: you receive your order on April 5th; you have until May 5th at midnight to return the item(s) to us (postmark or date on the carrier's pick-up slip being proof).

    Products must be intact, in perfect resalable condition, in a perfectly clean state; they must not have been worn or used, nor have suffered any damage. Any damage noted on a product upon return due to a packaging level issue not respected may result in partial reimbursement or no reimbursement of the product if it cannot be resold as is.

    If the above conditions are met,

    You can return the products to us at the following address:

    Belle Miss E-shop
    retour Client
    135 rue du Temple
    75003 Paris

    It will be refunded within a maximum of 30 days from receipt of the parcel by the seller.

    For defective items, they must be returned by tracked letter (€3 will be reimbursed in addition to cover your shipping costs) or we can send you a Mondial Relay return label.

    We will proceed with the refund or exchange within 7 days of receiving the product.